From Indie IT Wiki

Landline Call Features

Stop Nuisance Calls

Plusnet Call Protect

Customer Services

0800 432 0080 (from within the UK)
+44 330 123 0170 (from abroad)

8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday


Mates Rates


DNS Servers


Log in to your modem, and go to the System Status page or the DSL Status page to find the gateway IP address.

Then use the Terminal to find the hostname...

$ host domain name pointer

Add them here... = = = = = = = = = = = = = = = = = = = = = = = = = = = = NOT FOUND = = = = = NOT FOUND = NOT FOUND =

Community Forum - Fibre,74.0.html

Community Forum - ADSL,3.0.html

Member Centre Admin Panel Support Ticket

This is notoriously difficult to find. They seem to have 'hidden' it.

Try these...

Modem Settings


Encapsulation:      RFC 2364 PPPoA
Multiplexing:       LLC
QOS Type:           UBR
Autodetect:         Disable
VPI:                0
VCI:                38
DSL Modulation:     MultiMode

You Can Only Use Our Modem...

It appears that account holders issued with a modem (in our experience a Thomson TG585 v8) can only use that modem for connection to the 'web'. This is through the use of the TR-069 specification].

However some higher specification modems how allow for manually adding TR-069 settings.

For information on changing the Thomson TG585's fixed IP address click here.

Plusnet/Sagemcom 2704n (AKA Hub Zero)

Probably in an effort to minimise problems with providing front line tech support Plusnet have started supplying the Sagemcom 2704n modem.

On logging in to the modem's interface there does not appear to be any way to change the units IP address or manage the DHCP settings. This is of course perfectly fine for the majority of users but if you have more complicated networking needs this is not helpful.

There is however a hidden side to the modem which after logging in to it via the standard interface can be accessed by typing the following in to your browser's address bar:

Within this hidden interface are the pages to change many settings you would normally expect to find.

The unit supports DSL and FTTC, however FTTC is only supported when used with British Telecom's VDSL unit.

Thanks to Community Forum.

Cancellation of Service