Plus.net

Landline Call Features

https://www.plus.net/help/phone/call-features/

Stop Nuisance Calls

Plusnet Call Protect

Customer Services

0800 432 0080 (from within the UK)
+44 330 123 0170 (from abroad)

8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

Mobile

Mates Rates

https://www.plus.net/mobile/plans/sim-only/existing-customer-offer/

Checker

https://www.plus.net/mobile/coverage-checker

DNS Servers

212.159.13.49
212.159.13.50

212.159.6.9
212.159.6.10

213.120.234.42
213.120.234.43

https://www.plus.net/help/broadband/about-dns-server-and-website-settings/

Gateways

http://usertools.plus.net/@gateway/

Log in to your modem, and go to the System Status page or the DSL Status page to find the gateway IP address.

Then use the Terminal to find the hostname...

$ host 195.166.128.187
187.128.166.195.in-addr.arpa domain name pointer lo0-central10.pcl-ag06.plus.net.

Add them here...

195.166.128.170 = lo0.10.central10.ptw-bng01.plus.net
195.166.128.171 = lo0.11.central11.ptw-bng01.plus.net
195.166.128.173 = lo0.13.central13.ptw-bng01.plus.net
195.166.128.174 = lo0.14.central14.ptw-bng01.plus.net
195.166.128.183 = lo0-central10.pcl-ag02.plus.net
195.166.128.184 = lo0-central10.pcl-ag03.plus.net
195.166.128.187 = lo0-central10.pcl-ag06.plus.net
195.166.128.188 = lo0-central10.pcl-ag07.plus.net
195.166.128.189 = lo0-central10.pcl-ag08.plus.net
195.166.128.191 = lo0-central10.ptn-ag02.plus.net
195.166.128.192 = lo0-central10.ptn-ag03.plus.net
195.166.128.194 = lo0-central10.ptw-ag04.plus.net
195.166.128.196 = lo0-central10.ptw-ag02.plus.net
195.166.128.229 = lo0.11.central11.ptn-bng01.plus
195.166.128.230 = lo0.12.central12.ptn-bng01.plus.net
195.166.128.231 = lo0.13.central13.ptn-bng01.plus.net
195.166.130.138 = lo0.10.central10.pcl-bng01.plus.net
195.166.130.139 = lo0.11.central11.pcl-bng01.plus.net
195.166.130.151 = lo0.10.central10.pcl-bng02.plus.net
195.166.130.152 = lo0.11.central11.pcl-bng02.plus.net
195.166.130.153 = lo0.12.central12.pcl-bng02.plus.net
195.166.130.154 = lo0.13.central13.pcl-bng02.plus.net
195.166.130.155 = lo0.14.central14.pcl-bng02.plus.net
195.166.130.165 = lo0.10.central11.pcl-bng03.plus.net
195.166.130.166 = lo0.10.central12.pcl-bng03.plus.net
195.166.130.178 = lo0.11.Central11.pcl-bng04.plus.net
195.166.130.190 = lo0.10.Central10.ptn-bng02.plus.net
195.166.130.192 = NOT FOUND
195.166.130.203 = lo0.10.Central10.ptw-bng02.plus.net
195.166.130.204 = lo0.11.Central11.ptw-bng02.plus.net
195.166.130.205 = 205.core.plus.net
195.166.130.206 = 206.core.plus.net
195.166.130.211 = NOT FOUND
195.166.130.216 = NOT FOUND
195.166.130.249 = lo0.central10.pcn-bng02.plus.net

Community Forum - Fibre

http://community.plus.net/forum/index.php/board,74.0.html

Community Forum - ADSL

http://community.plus.net/forum/index.php/board,3.0.html

Member Centre Admin Panel Support Ticket

This is notoriously difficult to find. They seem to have 'hidden' it.

Try these...

http://faults.plus.net/

https://portal.plus.net/apps/kbdfaults/question

Modem Settings

Paully

Encapsulation:      RFC 2364 PPPoA
Multiplexing:       LLC
QOS Type:           UBR
PCR:
SCR:
Autodetect:         Disable
VPI:                0
VCI:                38
DSL Modulation:     MultiMode

You Can Only Use Our Modem...

It appears that account holders issued with a modem (in our experience a Thomson TG585 v8) can only use that modem for connection to the 'web'. This is through the use of the TR-069 specification].

However some higher specification modems how allow for manually adding TR-069 settings.

For information on changing the Thomson TG585's fixed IP address click here.

Plusnet/Sagemcom 2704n (AKA Hub Zero)

Probably in an effort to minimise problems with providing front line tech support Plusnet have started supplying the Sagemcom 2704n modem.

On logging in to the modem's interface there does not appear to be any way to change the units IP address or manage the DHCP settings. This is of course perfectly fine for the majority of users but if you have more complicated networking needs this is not helpful.

There is however a hidden side to the modem which after logging in to it via the standard interface can be accessed by typing the following in to your browser's address bar:

192.168.1.254/expert_user.html

Within this hidden interface are the pages to change many settings you would normally expect to find.

The unit supports DSL and FTTC, however FTTC is only supported when used with British Telecom's VDSL unit.

Thanks to Plus.net Community Forum.

Cancellation of Service

https://www.plus.net/help/legal/cancellation-policy/