Troubleshooting Connections Issues

If you cannot access the internet please do the following:

Click 'Start' --> 'Run'.

In the box type 'cmd' (without the speechmarks) and click the 'OK' button.

A new window will open with a black screen with white writing.

There will be a flashing cursor at the end of a line that reads:

C:\Documents and Settings\%yourusername%>

 Step One 

Type the following and press return/enter:

ipconfig

You should see the following:

Ethernet adapter Local Area Connection: Connection-specific DNS Suffix. : IP Address. . . . . . . . . . . . : 192.168.0.4 Subnet Mask. . . . . . . . . . . : 255.255.255.0 Default Gateway. . . . . . . . . : 192.168.0.200

The IP Address line should correspond to the label on top of your PC.

 Step Two 

Type the following and press return/enter:

192.168.0.200

You should see the following:

Pinging 192.168.0.200 with 32 bytes of data: Reply from 192.168.0.200: bytes=32 time<1ms TTL=64 Reply from 192.168.0.200: bytes=32 time<1ms TTL=64 Reply from 192.168.0.200: bytes=32 time<1ms TTL=64 Reply from 192.168.0.200: bytes=32 time<1ms TTL=64 Ping statistics for 192.168.0.200: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms C:\Documents and Settings\%yourusername%>

 Step Three 

Next type the following and press return/enter:

Ping 10.0.0.1

You should see the following:

Pinging 10.0.0.1 with 32 bytes of data: Reply from 10.0.0.1: bytes=32 time<1ms TTL=253 Reply from 10.0.0.1: bytes=32 time<1ms TTL=253 Reply from 10.0.0.1: bytes=32 time<1ms TTL=253 Reply from 10.0.0.1: bytes=32 time<1ms TTL=253 Ping statistics for 10.0.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms C:\Documents and Settings\%yourusername%>

If you get the above response proceed to the next step:

 Step Four 

Type the following and press return/enter:

ping www.google.co.uk

You should see similar to the following; the string of numbers may be different this is alright:

Pinging www.l.google.com [173.194.36.104] with 32 bytes of data:

Reply from 173.194.36.104: bytes=32 time=30ms TTL=56 Reply from 173.194.36.104: bytes=32 time=31ms TTL=56 Reply from 173.194.36.104: bytes=32 time=30ms TTL=56 Reply from 173.194.36.104: bytes=32 time=30ms TTL=56

Ping statistics for 173.194.36.104: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 30ms, Maximum = 31ms, Average = 30ms